Notes
LUGGAGE: includes handling of one medium-sized luggage (max 23 kg) per person. Due to limited space in vehicles, we cannot guarantee extra luggage.
ROOMS: The rooms are always and only for 1 or 2 beds. The terms triple, quadruple, family room refer solely to the number of occupants, who will be accommodated in the existing beds (maximum 2 beds). An additional bed (rollaway), even if requested at the time of booking, is always subject to availability and payment of a local supplement. Requests for rooms with a double bed or twin beds, connecting rooms, adjacent rooms, on higher or lower floors, etc., are always subject to availability and are never guaranteed.
DISABLED: passengers with various types of disabilities can participate as long as they are self-sufficient. In fact, the means of transportation are not equipped with ramps to facilitate boarding and disembarking, and for insurance and safety reasons, neither the driver nor the conductor are authorized to assist passengers. Therefore, the presence of a travel companion who can provide all the necessary assistance is mandatory. Any wheelchairs must be of standard size, foldable, and must fit in the luggage compartment (general information subject to the rules and acceptance of the local service provider). Reservations are always upon request.
TRAVEL DOCUMENTS: Participants must ensure before departure that they have the necessary and valid documentation for entry into the countries visited during the tour.
MINIMUM AGE: 12 years old
SMOKING: smoking is not allowed on buses and in hotels.
HOTEL, CHECK-IN: as a rule, rooms are assigned starting from 2-3 pm; any early check-in is at the hotel's discretion. The request for a guaranteed early assignment requires booking an extra night prior to arrival.
HOTEL, CHECK-OUT: The room must be vacated in the morning, by the time indicated by the hotel; the surcharge for late check-out is equal to an extra night.
HOTEL, SECURITY DEPOSIT: at check-in, a personal credit card is required as a guarantee for any additional expenses. If the credit card is corporate, prior authorization is necessary. The amount blocked as a guarantee for any additional expenses varies depending on the hotel category. The release of the blocked amount occurs within 3-10 business days from the check-out date, and even longer if the bank supporting the credit card is not American. It is recommended to bring at least two credit cards with you.
HOTEL FINAL LIST: indicated in the travel documents
HOTEL / ITINERARY, CHANGES: The organizing company reserves the right to modify the itinerary and/or the planned accommodations if required by unforeseen circumstances and if necessary for the safety and smooth continuation of the trip.
INTOLERANCES AND SPECIAL DIETARY REGIMES: food intolerances (allergies, celiac disease, etc.) and special dietary regimes (vegan, etc.) must be communicated at the time of booking. Special menus or treatments are not provided or guaranteed, but we will do our best to accommodate the needs of participants. Notifications made after arrival will not be taken into consideration.
TIPS: not included, but practically mandatory, unless there are serious shortcomings. It is recommended: for the tour guide $5-$6 per day per person, for the driver $4-$5 per day per person.
MEALS: not included unless specified.
PUNCTUALITY: we recommend respecting the scheduled times. No refunds are provided for services missed due to customer delays.
REFUNDS: There are no refunds for parts of the tour or excursions not carried out due to force majeure; in any case, no refund is due to the customer who decides to interrupt the trip or stay.
HEALTH / VACCINATIONS: Participants must be aware of the itinerary and their own physical ability to handle it; it is recommended to always check the Viaggiare Sicuri website for the latest updates on necessary and recommended vaccinations and prophylaxis.
VISITING AUSTRALIA: European citizens are required to have an electronic tourist visa (ETA or evisitor) to enter Australia. The ETA visa can be obtained online on the website https://immi.homeaffairs.gov.au/visas/getting-a-visa/visa-listing/evisitor-651. The visa is free of charge. The passport must have a remaining validity of at least six months.