Notes
LUGGAGE: includes handling of one medium-sized luggage (max 23 kg) per person. Due to limited space in vehicles, we cannot guarantee extra luggage.
ROOMS: triple rooms are not available. A standard room cannot fit three adults. TRAVEL DOCUMENTS: Participants must ensure before departure that they have the necessary and valid documentation for entry into the countries visited during the tour.
MINIMUM AGE: At least 7 years, although we recommend a minimum of 10. Children from 6 to 12 years are allowed to join the safari at the rangers’ discretion.
SMOKING: smoking is not allowed on buses and in hotels.
HOTEL, CHECK-OUT: The room must be vacated in the morning, by the time indicated by the hotel; the surcharge for late check-out is equal to an extra night.
HOTEL FINAL LIST: indicated in the travel documents
HOTEL / ITINERARY, CHANGES: The organizing company reserves the right to modify the itinerary and/or hotels with others of similar or higher category, means of transportation, etc., if required by unforeseen circumstances and necessary for the safety and normal continuation of the trip. Furthermore, when it is not possible to accommodate all participants in the same hotel, the group will be divided among different hotels of equal category.
TIPS: not included, but practically mandatory, unless there are serious shortcomings. It is recommended: €7 per day per person for the guide and ranger, €4-5 per day per person for the driver, tracker, and hotel staff, depending on satisfaction with the service received. Usually, the guide hands out three envelopes, one for themselves, one for the Park rangers, and one for the driver, to be personally given to them at the end of the tour.
MEALS: not included unless specified.
SAFARI: They take place on open off-road vehicles (such as Land Rover or Land Cruiser) capable of accommodating 6 to 9 passengers. Safaris are led by English-speaking rangers, sometimes assisted by experienced trackers who can identify animal tracks. The vehicles move along the tracks that cross private reserves, but also off-road to allow for better wildlife spotting.
PUNCTUALITY: we recommend respecting the scheduled times. No refunds are provided for services missed due to customer delays.
REFUNDS: There are no refunds for parts of the tour or excursions not carried out due to force majeure; in any case, no refund is due to the customer who decides to interrupt the trip or stay.
TRANSFER / VEHICLES: Transfers, excursions, and scheduled visits are done with air-conditioned vehicles, which vary depending on the number of participants. Approximately: 2-3 pax > medium-sized car; 4-7 pax > 7-seater vehicle; 8-13 pax > 15-seater minibus; 14+ pax > 19, 25, and 44-seater luxury coaches; during the open-air off-road safari, vehicles with 6-9 seats are used.
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