Notes
ROOMS: Triple rooms are always double rooms with an additional bed, often smaller than the two existing beds; triple rooms are subject to availability at the time of booking. Requests for smoking rooms, connecting rooms, adjacent rooms, higher or lower floors, etc., are always on request and not guaranteed.
TRAVEL DOCUMENTS: Participants must ensure before departure that they have the necessary and valid documentation for entry into the countries visited during the tour.
HOTEL FINAL LIST: indicated in the travel documents
HOTEL, CHECK-IN: as a rule, rooms are assigned starting from 2-3 pm; any early check-in is at the hotel's discretion. The request for a guaranteed early assignment requires booking an extra night prior to arrival.
HOTEL, CHECK-OUT: The room must be vacated in the morning, by the time indicated by the hotel; the surcharge for late check-out is equal to 50% of the extra night for check-out by 6 pm; for check-out after that time, an additional night will be charged.
HOTEL / ITINERARY, CHANGES: The organizing company reserves the right to modify the itinerary and/or hotels with others of similar or higher category, means of transportation, etc., if required by unforeseen circumstances and necessary for the safety and normal continuation of the trip. Furthermore, when it is not possible to accommodate all participants in the same hotel, the group will be divided among different hotels of equal category.
TIMETABLES: departure times are indicative and depend on the number of hotels from which pick-ups are scheduled for each day; the pick-up start time indicates when customers should be ready in the lobby for departure; in hotels reached last, a wait of at least fifteen minutes or more compared to the indicated time is likely. The return times to the hotel are purely indicative and variable depending on a considerable number of factors including the time dedicated to visits and the intensity of traffic.
PUNCTUALITY: we recommend respecting the scheduled times. No refunds are provided for services missed due to customer delays.
TIPS: not included, at the discretion of the tourist
MEALS: not included unless specified.
REFUNDS: There are no refunds for parts of the tour or excursions not carried out due to force majeure; in any case, no refund is due to the customer who decides to interrupt the trip or stay.
TRANSFERS: not included unless specified; if included, they are exclusively for/from the hotels scheduled for the tour on the days of the tour's start/end; in case of extending the stay, for transfers to/from other hotels, or for arrivals/departures from other airports, a supplement applies. The supplement always applies if the passenger is traveling alone. Requests for booking transfers not included or for different hotels must be received at least 3 weeks before departure, or an additional urgency supplement will be applied.
